Refund Policy

Scope

This policy covers the one-time credit packs sold on stampchan (sets, bundles and redraw tickets). They are sold by stampchan工作室 and paid through Stripe. Read it together with our Terms of Service and our Specified Commercial Transactions Act notice.

Credits are digital content that you can use as soon as you pay. The cooling-off period of Japanese law does not apply to online purchases, so this policy sets out when we refund. Nothing in it limits a mandatory consumer right you have under the law where you live.

Failed Images

If an image fails to draw because of a service error, the credits charged for it are returned to your balance automatically. A failed image is tried again once before it counts as failed. Returned credits are not a cash refund.

If credits you expected back have not returned after a reasonable time, contact us with the set or order number.

When We Refund

We refund the full amount or part of it when:

• You have not used the pack. You ask within 14 days of the purchase and none of the pack's credits has been used.
• You were charged twice, or charged the wrong amount, for the same purchase.
• The credits you bought were not added to your account.
• A technical problem on our side stopped you from making your set, and we could not fix it.
• The payment was made without your permission (after reasonable checks of the account and payment).
• The law requires a refund.

What We Do Not Refund

Except where the law requires it, we do not refund:

• credits already used to draw images;
• a pack after any of its credits has been used, except for the unused part where a case above applies;
• credits that expired after the 365-day validity period;
• free, promotional or bonus credits, and free character sheets;
• dissatisfaction with the style or look of a finished image (please use redraw tickets or ask us for help instead);
• a set that LINE Creators Market rejects or asks you to change; or
• accounts suspended or closed for breaking our Terms of Service or Acceptable Use Policy.

How to Ask for a Refund

Email billing@stampchan.com as soon as possible and include:

• the email address of your account;
• the order number or the date and amount of the charge; and
• a short explanation.

We review the payment, the credits used and the circumstances, and usually reply within 5 business days.

How Refunds Are Paid

Approved refunds are paid through Stripe to the original payment method. After a full refund, the credits from that order are removed; after a partial refund, unused credits are removed in proportion. Your card company decides when the money appears on your statement. Fees charged by your bank, such as for foreign currency, may not be refunded.

Chargebacks

Please contact us before disputing a charge with your card company, so we can look into it first. This does not take away your right to dispute a charge.

Changes to This Policy

We may update this policy. Changes apply to purchases made after the date at the top of this page, unless the law requires otherwise.

Contact Us

Refunds and billing questions: billing@stampchan.com.